AI-Driven Customer Support Platform Development
Publicada el 2026-08-01
Descripción de la oferta
**Project Title:** Build a Modern AI-Powered Customer Support Platform (MERN Stack) I'm looking for an experienced Full Stack Developer or a small development team to build a modern customer support platform similar to Zendesk, Intercom, or Freshdesk, with AI-powered capabilities. ### Core Features * Multi-workspace support * Team and agent management * Ticket management system * Live chat with real-time messaging * Shared inbox * Knowledge base * Customer profiles * Role-based access control * Analytics & reporting dashboard * Email integration * Notifications * File attachments * Internal notes and mentions ### AI Features * AI chatbot for customer support * AI-generated ticket summaries * Suggested replies * Automatic ticket categorization and tagging * AI-powered knowledge base search ### Tech Stack * React.js * Node.js / Express.js * MongoDB (or PostgreSQL) * Redis * Socket.IO * Docker * REST APIs ### Requirements * Experience building SaaS products or customer support platforms * Strong portfolio with similar projects * Clean, scalable, and well-documented code * Ability to suggest improvements to the product Please include: 1. Links to similar projects you've built. 2. Your recommended tech architecture. 3. Estimated timeline. 4. Fixed price or hourly rate. I'm looking for someone interested in building a high-quality, scalable SaaS product with long-term collaboration potential.
Skills
- React
- Node.js
- JavaScript
- Customer Support
- MongoDB
- AWS
- Angular
- REST APIs
- Express
- PostgreSQL
- Docker
- Ticket Management
- WebSocket
- Freshdesk
- Intercom
- Zendesk
- Redis
Fuente original: freelancer