AI Voice QA Agent Needed
Publicada el 2026-07-20
Descripción de la oferta
I need an English-speaking voice AI that can step in as a quality-assurance assistant during live or recorded calls. Its two core duties are: • Verifying the accuracy of caller data and any details captured in our CRM. • Conversing naturally with customers about general inquiries to keep interactions smooth while it checks that information is logged correctly. The agent should detect discrepancies on the fly, request clarification when something doesn’t match our records, and flag any mismatched fields for review. Real-time transcription, intent recognition, and a brief post-call summary of corrections will help my team close the loop quickly. Deploy to our cloud contact-centre stack via API; Twilio experience is a plus but not required as long as WebSocket or REST hooks are supported. Send over the approach you’d use, frameworks or SDKs you prefer, and a short example of how the bot would identify and correct an inaccurate customer address during a call.
Skills
Fuente original: freelancer