Bilingual Customer Service Support
Publicada el 2026-08-01
Descripción de la oferta
I need focused خدمة عملاء assistance for my growing online business over the coming month. The role is purely customer service—no broader administrative or remote back-office tasks are required at this stage. You’ll respond to emails, live-chat messages, and occasional calls in both العربية and English, so fluent, friendly communication in these two languages is essential; French would simply be a bonus. Your day-to-day work will involve solving straightforward issues yourself, updating our CRM with clear notes, and escalating anything complex to the technical team. We currently rely on Zendesk and WhatsApp Business; if you’ve used either, great—if not, a short onboarding session will bring you up to speed quickly. My goal is to have you fully operational within one month of contract start, ideally sooner. Deliverable: consistently documented, well-resolved customer interactions that keep our average first-response time under an hour during your shift. If you’m passionate about service and can switch effortlessly between Arabic and English, share a brief voice note or recent support transcript so I can hear your style. I look forward to working together to keep our customers delighted.
Skills
Fuente original: freelancer