Bilingual Dispatcher & Customer Service Coordination
Publicada el 2026-07-21
Descripción de la oferta
I need help fielding a steady stream of calls, emails, and chat messages from our clients in both English and Spanish. Your main focus will be resolving customer inquiries and complaints as they come in, then documenting each interaction so the rest of the team has clear, up-to-date information to act on. The day-to-day looks like this: • Answer and triage incoming requests, switching smoothly between languages. • Investigate issues, offer solutions on the spot whenever possible, or escalate them to the right department. • Keep concise records—names, times, outcomes—inside our existing spreadsheets and ticketing platforms. • Coordinate any follow-up calls, appointments, or on-site visits our technicians might need. Success for me is simple: customers feel heard and problems are closed out quickly, with clean notes that anyone in the company can follow. If you have experience juggling multiple conversations, staying calm with frustrated callers, and typing fast in both languages, we should work well together.
Skills
Fuente original: freelancer