Business Systems Analyst - Contact Center

Astra North Infoteck Inc. · Toronto, Ontario · Canadá · Híbrido · full_time · mid

Publicada el 2026-07-22

Descripción de la oferta

Role: Business Systems Analyst - Contact Center Work Location: Toronto, ON - Hybrid (4 Days WFO) Role Description: Key Responsibilities: Business Systems Analysis: • Collaborate with Contact Center Operations, Product Owners, CX, Compliance, and Technology teams to understand business needs and translate them into system requirements. • Elicit, analyze, document, and manage business, functional, and non-functional requirements: • BRD • FRD • User Stories • Perform impact analysis across contact…

Skills

• Contact Center
• Compliance

Fuente original: adzuna:ca