Canadian Phone Support Agent
Publicada el 2026-07-16
Descripción de la oferta
I’m looking for a Canada-based representative who can handle inbound and outbound phone calls for my current projects. The work is straightforward customer support: answering questions, guiding users through our services, and making sure every caller leaves satisfied. Most conversations involve general product guidance and the occasional billing clarification, but no deep technical troubleshooting is required. You’ll receive access to our cloud phone system and CRM so you can track each interaction. After every call, I need a brief note logged so my team can see what was discussed and whether any follow-up is required. Friendly tone, clear English, and a calm approach under pressure are essential. When you apply, focus on your relevant experience—particularly roles where you provided phone-based customer support to Canadian clients. If you have worked with common help-desk tools (Zendesk, Freshdesk, HubSpot, or similar) be sure to mention that, as it will shorten onboarding. Deliverables • Prompt, courteous handling of all assigned calls during your shift • Accurate call notes entered in our CRM immediately after each interaction • Weekly summary highlighting any recurring issues or feedback trends If you’re a reliable communicator who enjoys speaking with people and resolving their concerns, I’d love to hear from you.
Skills
- Zendesk
- Atención al Cliente
- Call Center
- Customer Retention
- Customer Support
- HubSpot
- Inglés
- Help Desk
- Freshdesk
- Feedback
- Facturación
Fuente original: freelancer