Casual Customer Service Bot
Publicada el 2026-07-29
Descripción de la oferta
I’m looking to have a versatile customer-service bot built that feels like a relaxed, helpful assistant rather than a stiff corporate robot. Key goals • Answer FAQs quickly and clearly so visitors don’t have to hunt for information. • Manage appointments in real time—checking availability, adding new bookings, sending reminders, and updating cancellations. • Handle complaints in a calm, constructive manner, gathering the details I need to follow up and offering immediate first-step solutions when possible. Where the bot should live It needs to run smoothly on my website, inside our mobile app, and across our main social media channels so customers can reach it wherever they already are. Personality Keep the tone casual: think friendly, conversational replies that sound human while still staying concise and helpful. What I’d like from you 1. A working bot integrated on the three channels above. 2. An easy-to-update knowledge base so I can add new FAQs or policy changes without coding. 3. Clear documentation covering setup, customization, and hand-off of any API keys or third-party services you select. 4. A brief test plan I can follow to verify appointments sync correctly and complaint tickets log in the right place. If you’ve built similar bots or have demo links, share them. Let’s create a customer service experience that feels personal, always on, and always easy to reach.
Skills
Fuente original: freelancer