Client Communications and Web Support Assistant
Publicada el 2026-07-31
Descripción de la oferta
Each day my users reach out through email, phone and live chat, and I want every one of them to feel heard, helped and happy before they hang up or close the window. Your main focus will be customer support—answering questions, troubleshooting basic issues, and recording each interaction neatly in our CRM—but I also need you to dip into light web work: updating WordPress pages, publishing knowledge-base articles and keeping our FAQ section current. I value real-world experience over long proposals, so when you apply, tell me where you have handled multi-channel support before and how many daily tickets or calls you managed. A short note that shows your tone and approach will say more than a polished template. Deliverables • Prompt, friendly responses via email, phone and live chat, logged correctly every time • Minor website updates completed without breaking layout or links • A concise weekly report summarising recurring issues and suggesting improvements If you are confident on the phone, write crisp emails, type quickly in live chat and can tweak a WordPress page without breaking a sweat, I look forward to working together. Only US or Native Englisher
Skills
Fuente original: freelancer