Configure ViciDial & Twilio Support
Publicada el 2026-08-02
Descripción de la oferta
I need a specialist who can stand up an outbound ViciDial instance and connect it cleanly to Twilio so my customer-support team can start taking and placing calls right away. About 20 agents will log in daily, so the system must be sized and tuned for that load, including concurrent calls, proper carrier failover, and responsive web interfaces. Essential features • Call recording enabled on every leg of the call, saved with logical file names and dates. • Automated call distribution so incoming queues and outbound callbacks are routed evenly across agents, with simple skill-based routing rules. Your work will include installing or hardening ViciBox/Asterisk, configuring Twilio Elastic SIP Trunking, setting up the dial plan, test campaigns, agent log-ins, and showing me where to adjust lists, dispositions, and recordings. A quick walk-through over Zoom at the end will confirm everything is operational from soft-phones and, if possible, a physical SIP handset. Deliverable is a fully functional ViciDial dashboard that dials through Twilio, records calls, and distributes them automatically to my support reps without manual intervention.
Skills
Fuente original: freelancer