Credit Card Chargeback Dispute Management
Publicada el 2026-07-26
Descripción de la oferta
I’m looking for a specialist who can take complete ownership of my credit-card dispute queue, most of which stems from customer-initiated disputes rather than fraud or processing errors. Each case must be handled end-to-end: gathering the right proof, talking with the customer when a quick clarification could avoid a formal chargeback, and finally packaging the submission so the acquiring bank and card network receive a rock-solid rebuttal on time. Day-to-day you’ll tap into order logs, CRM notes, shipping confirmations, and any relevant screenshots to build compelling evidence files. Clear, empathetic communication is essential; I want upset customers to feel heard and, when possible, to agree to close their dispute before it escalates. When it does proceed, you should already be fluent with Visa and Mastercard dispute reason codes, processor portals, and the strict response timelines. Deliverables: • Evidence collection for every incoming dispute • Direct customer outreach and documentation of each interaction • Formal submission to the payment processor, including tracking of deadlines and outcomes If you have proven wins reducing chargeback ratios and recovering revenue through precise, deadline-driven casework, let’s talk.
Skills
Fuente original: freelancer