Dedicated Customer Service Support
Publicada el 2026-07-15
Descripción de la oferta
I need a knowledgeable partner who can become the first line of communication for our prospects and existing clients. My role focuses on sales, so your task will be to handle every customer-facing touchpoint after the initial introduction, ensuring we live up to our promise of fast response, professional assistance, and reliable after-sales care. What you will look after • Respond to inquiries within two hours during agreed coverage times (email, phone, or chat). • Provide clear, accurate product or pricing information drawn from the templates and guidelines I supply. • Record each interaction in our shared tracker so I can follow up on warm leads. • Coordinate with me on quotations, delivery schedules, and any special requests that require sales approval. • Monitor satisfaction, collect feedback, and flag recurring pain points so we can improve our offer. Success here means customers always feel heard, problems are resolved quickly, and potential orders are never left waiting. Experience with help-desk tools such as Zendesk or Freshdesk is a plus, though I am open to alternatives you are comfortable with. If you excel at clear communication, organise information well, and care about every small detail that shapes the customer experience, let’s talk.
Skills
Fuente original: freelancer