E-Commerce Support & Fulfillment Assistant
Publicada el 2026-07-26
Descripción de la oferta
Daily customer conversations arrive through email, live chat, and periodic phone calls. They range from simple product information questions to order-status checks and light technical support. Every reply must be accurate, friendly, and documented in our CRM. Alongside the dialogue, you’ll move orders through their full life-cycle inside Shopify and ShipStation: release new purchases to the warehouse, generate labels, monitor tracking, and escalate any shipping exceptions. When customers initiate a return, log the RMA, verify the item once it lands, and trigger the corresponding refund in Stripe. Clear, time-stamped notes for each step are essential. Key tools you will touch daily • Shopify, ShipStation, Stripe • G-Suite, Zendesk (or similar ticketing) • Slack for internal collaboration Success is measured by 24-hour response times, first-contact resolution on common issues, and error-free financial adjustments. If you already balance customer empathy with process rigor, this workflow should feel natural and rewarding.
Skills
Fuente original: freelancer