Email & Chat Support Needed
Publicada el 2026-07-29
Descripción de la oferta
I’m looking for a remote customer-service professional who can look after our inbox and live-chat window each weekday. Your core focus will be answering product questions, tracking orders, and turning frustrated shoppers into happy repeat customers—strictly through email replies and real-time chat; no phone work is required. You should be able to: • Draft clear, friendly English in a conversational tone • Juggle several chats at once without losing accuracy or warmth • Follow our existing response templates yet know when to personalize While we currently work in a simple web dashboard, familiarity with platforms such as Zendesk, Freshdesk, or Intercom will help you get up to speed faster, and feel free to suggest a tool you love if it streamlines workflow. Deliverables I’ll review weekly: • 100 % of tickets and chats answered within our SLA • Concise internal note for any issue you escalate • Brief end-of-week summary highlighting wins, common questions, and anything that could improve our FAQs If you’re reliable, write well, and genuinely enjoy helping people, I’d love to hear from you along with a short note describing your most relevant support experience.
Skills
Fuente original: freelancer