Email Customer Support Assistant Needed
Publicada el 2026-07-24
Descripción de la oferta
I’m looking for a reliable virtual assistant who can take full ownership of my customer service inbox. Your core focus will be email support—responding quickly, professionally, and in the brand’s tone, then keeping the mailbox neat and easy to navigate. Day-to-day you will: • Reply to every customer inquiry within 24 hours, solving issues or escalating when required. • Flag, label, and archive messages so the inbox stays organized and searchable. We currently operate only through email (no phone or live chat yet), so deep familiarity with Gmail, Outlook, or a help-desk tool such as Zendesk or Freshdesk will help you hit the ground running. Clear written English, a calm problem-solving attitude, and consistency are the qualities I value most. Deliverables will be reviewed weekly: a zero-backlog inbox and a response log showing resolution times. If this sounds like a workflow you can own, let’s talk and get started right away.
Skills
- Customer Support
- Atención al Cliente
- Zendesk
- Microsoft Excel
- Gestión del Tiempo
- Inglés
- Resolución de Problemas
- Help Desk
- Freshdesk
- Microsoft Outlook
Fuente original: freelancer