English Phone Support Representative
Publicada el 2026-07-31
Descripción de la oferta
I need a reliable native-level English speaker to become the friendly voice on our support line. Your main task will be answering inbound calls from customers, guiding them through basic account questions, troubleshooting simple issues, and escalating anything complex to me. Typical call volume is modest—around 15-25 calls spread across U.S. business hours—so you’ll have enough time to log notes in our CRM and keep response quality high. Alongside the calls, you’ll also clear out the small number of general-inquiry emails that arrive each day so our shared inbox stays tidy. No billing disputes or deep technical cases land there; it’s mostly “How do I reset my password?” or “Can I change my plan?” replies that follow straightforward templates. You’ll be working with Zendesk (for tickets and call logging) and a cloud VoIP softphone that I will provide. A quiet workspace, a dependable internet connection, and a USB headset are essential from your side. Experience with any help-desk platform is welcome, though I’m happy to walk you through our exact workflow during onboarding. Deliverables • Live phone coverage Monday–Friday, 9 am–5 pm EST • Clear, concise call notes entered in Zendesk immediately after each interaction • Email inbox at zero by end of shift, with polite, template-based responses sent for every inquiry • Daily summary report highlighting recurring questions or issues that need my attention If you can maintain a calm, upbeat tone on every call and keep meticulous records, I’d love to start working together.
Skills
Fuente original: freelancer