Full-Time Jewelry Customer Service Agent
Publicada el 2026-07-18
Descripción de la oferta
I’m hiring a full-time customer service agent who can cover our phone lines Monday through Saturday, 10 AM–6 PM Mountain Standard Time. You’ll be the friendly voice of our U.S.-based jewelry company, giving customers timely order updates and clear answers to their pricing questions. Because nearly every interaction happens by phone, you must speak English fluently and comfortably guide callers from greeting to resolution without scripts. A solid background in jewelry is essential—I need someone who already understands gemstones, metals, and the nuances of selling fine pieces. Previous frontline experience in a jewelry store or similar setting will let you recognize customer concerns quickly and recommend solutions that match both taste and budget. You’ll work inside our cloud-based order management system to track shipments, adjust invoices, and note follow-ups, so confidence with online dashboards and basic data entry is important. If you’ve used other CRMs or inventory tools before, that’s a bonus, but we’ll focus training on our platform. Success here looks like: customers always know the status of their purchase, pricing questions are answered accurately the first time, and every call ends with genuine satisfaction. If you’re ready to bring your jewelry expertise and customer-first attitude to our team, I’d love to hear from you.
Skills
Fuente original: freelancer