Full-Time Remote Customer Service Representative
Publicada el 2026-07-17
Descripción de la oferta
Job Title: Customer Service Representative Employment Type: Full-time / Remote Location: Remote, U.S.-based About ProviderNow ProviderNow is the healthcare platform you've always wished existed—and will actually use. We're redefining how people access healthcare by making high-quality care simple, transparent, and affordable. Rather than replacing insurance, ProviderNow helps individuals, families, employers, and organizations access quality healthcare without the complexity and limitations of traditional insurance. Our platform offers nationwide virtual care, transparent pricing, affordable pharmacy solutions, and an AI-powered healthcare guide that helps members navigate their healthcare journey with confidence. We're building a platform that employers, benefits organizations, healthcare companies, associations, membership organizations, staffing firms, unions, and community organizations can quickly offer to the people they serve. In most cases, no technology integration is required, allowing partners to launch in days rather than months. Team members receive free or heavily discounted access to our services. Try it yourself and see why we’re different. Want more information? Feel free to send us a direct message on Instagram. Just send “More” to instagram.com/providernow and we’ll send you more details on the position and who we are. Position Overview We’re seeking empathetic, service-minded Customer Service Representatives to join our member experience team. You’ll be the voice of ProviderNow — helping patients navigate our platform, connect to providers, and understand their care options. Responsibilities Respond to customer inquiries via chat, email, and phone. Assist users with account setup, telehealth access, and LMN requests. Maintain accurate documentation of interactions. Escalate complex cases to appropriate teams. Uphold the highest standards of privacy and confidentiality. Qualifications 1–3 years in customer support or call center roles. Strong communication and problem-solving skills. Comfortable working remotely and using digital tools. Passionate about helping people access care quickly and easily. Why ProviderNow? At ProviderNow, you’ll help real people get the care they need — sometimes in hours, not days. Join a team that’s transforming healthcare into something everyone can actually use. Apply today to join a mission that puts people first
Skills
Fuente original: freelancer