Live Chat Customer Service Specialist
Publicada el 2026-07-28
Descripción de la oferta
I’m looking for a friendly, fluent English communicator who can take full ownership of our live-chat window and turn each visitor question into a positive brand experience. Your core mission is straightforward: respond to customer inquiries quickly, accurately, and with genuine empathy. You will be the first human touchpoint on our site, so I need someone who can read tone, match it, and keep conversations flowing toward helpful resolutions. When answers aren’t immediately available, you’ll track the issue and follow up once the information is in hand. Should a chat reveal a deeper problem, you’ll flag it for escalation so no one slips through the cracks. While live chat is the immediate focus, I do appreciate team members who can flex into email or phone support down the line as we grow—so adaptability is a plus. Deliverables • Real-time responses during your scheduled shifts (we’ll agree on exact hours) • Clear, concise chat logs saved in our CRM after every conversation • Weekly summary highlighting common questions, recurring pain points, and any opportunities you spot for improving our FAQ or product copy If you have a solid track record in customer service, enjoy solving problems on the spot, and know how to keep a professional yet warm tone, let’s chat about bringing you on board.
Skills
Fuente original: freelancer