ManageEngine SDP Customization
Publicada el 2026-07-18
Descripción de la oferta
I have cloudinstance of ManageEngine ServiceDesk Plus that’s up and running, but the out-of-the-box setup is no longer enough for our workflow. Ticketing System • I need the request forms, fields, and templates streamlined and branded so technicians see only what matters to them. • Business Rules, Custom Triggers, and SLAs must automate triage, technician assignment, and escalation paths. I should be able to adjust these rules later without touching code. Service Catalog • Build a clean, intuitive catalog with new service items that mirror our internal offerings. • Each item must carry a multi-stage approval workflow that notifies the right stakeholders at every step and logs the full audit trail. Acceptance Criteria – All changes are delivered in a test instance first, then migrated to production after sign-off. – No native functionality is broken; existing tickets and reporting remain intact. – Clear hand-off documentation so my admin team can maintain the configuration. If you know ServiceDesk Plus inside out and can start quickly, let’s talk.
Skills
Fuente original: freelancer