Manager - Service

Goosehead Insurance · Orlando, Orange County · Estados Unidos · Presencial · full_time · lead · 82.523–82.523 USD

Publicada el 2026-07-31

Descripción de la oferta

Lead and coach frontline agents to consistently meet and exceed targets. Ensure accountability against key service KPIs (SLA, NPS, FCR, CSAT). Conduct structured coaching sessions that drive performance behaviors. Deliver weekly 1:1s focused on development, growth, and resilience. Promote urgency and ownership in a fast-paced environment. Facilitate daily huddles, weekly scorecard reviews, and monthly performance deep-dives. Escalate critical risks early and collaborate cross-functionally to re…

Skills

• Resiliencia
• Coaching
• Growth Hacking
• SLA Management

Fuente original: adzuna:us