Mobile App Customer Support Chatbot

Cliente Freelancer · Remoto · Remoto · freelance · mid · 12.500–37.500 INR

Publicada el 2026-07-14

Descripción de la oferta

I am building a customer-service chatbot that will live inside my existing mobile app and need an expert in prompt engineering to turn our knowledge base and typical ticket history into clear, reusable prompts. The goal is an English-only assistant that can resolve the majority of user questions without human escalation while sounding friendly and on-brand. Here is what I have in mind: • Design a prompt strategy that covers greetings, intent detection, troubleshooting flows, and graceful hand-offs to live agents. • Configure and test the AI model (OpenAI GPT-4, Claude, or similar—you can suggest the best fit) inside the app’s current tech stack (React Native front end, Firebase backend). • Set up contextual memory so the bot keeps track of a conversation during a session but clears sensitive data afterward. • Provide concise documentation and a small set of example conversations my developers can extend. Acceptance criteria: 1. The chatbot is accessible from a dedicated help button in both iOS and Android builds of the app. 2. It answers at least 80 % of the most common FAQ queries in English with a satisfaction rating above 4/5 in test surveys. 3. Fails gracefully, offering a hand-off link to our Zendesk queue when it cannot resolve an issue. 4. All prompts, model settings, and integration code are delivered in a Git repository with clear README instructions. If you have previous mobile in-app chatbot work, especially around customer care, I’d love to see it. Looking forward to your approach and timeline.

Skills

Fuente original: freelancer

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