Mobile App Live Chat Support -- 2
Publicada el 2026-07-21
Descripción de la oferta
I’m opening a dedicated live-chat line inside my mobile app and need an experienced customer-support professional who can own that channel from day one. Your role will be to greet users in real time, resolve their questions, and escalate any technical or billing issues to my in-house team when needed—all without letting the conversation feel automated or scripted. Here’s how I picture the workflow: once the chat SDK is active in the app, you’ll log in through the agent dashboard, keep response times under two minutes during the agreed shift window, tag and summarise every conversation, and compile a short end-of-day report so I can track recurring issues. If you already work with tools like Intercom, Zendesk Chat, Tawk or Freshchat, great—let me know which one you prefer and why; I’m flexible as long as it integrates smoothly with iOS and Android. The hand-off I’m looking for is simple: • Fully operational live chat running in the app, tested on both platforms • A clear SOP for greetings, FAQs, and escalation paths • Daily chat transcript summary (CSV or Google Sheet is fine) Strong written English, a calm tone, and proven experience handling mobile-first audiences will be key. If that sounds like you, tell me about a time you turned an upset user into a happy advocate via live chat and what tool you used to do it.
Skills
Fuente original: freelancer