Mortgage Loan Support Agent
Publicada el 2026-07-23
Descripción de la oferta
I’m looking to bring on a detail-oriented customer service professional who can jump straight into the front line of our mortgage department. Day-to-day you’ll be the first point of contact for borrowers, fielding questions by phone, email, and live chat. You will walk applicants through our online forms, collect missing documentation, and make sure every file is accurately logged in our LOS before it reaches underwriting. Once an application is in the pipeline, you’ll proactively check its status, coordinate with processing and underwriting, and relay clear updates back to the borrower so they always know where things stand. Accuracy, empathy, and a calm phone manner are essential. Prior mortgage-industry experience is definitely a plus, but if you already understand basic lending concepts and can learn fast, I’m happy to train you on our specific workflows. Core deliverables: • Timely response to inbound borrower inquiries (phone, email, chat) • Correct entry and initial review of new loan applications in the LOS • Daily status updates issued to borrowers until closing Our team uses Encompass, Salesforce, and RingCentral; familiarity with any of these tools will help you ramp up faster, but isn’t mandatory. What matters most is that you can manage multiple conversations, stay organized, and represent our brand with professionalism. If you can start right away and commit to consistent coverage during U.S. business hours, I’d love to hear how you can help keep our borrowers informed and our pipeline moving smoothly.
Skills
Fuente original: freelancer