Multichannel Conversational AI Platform
Publicada el 2026-07-16
Descripción de la oferta
I’m building an end-to-end conversational AI that handles text and real-time voice in four languages, guides users through staged enquiry and reservation flows, and syncs seamlessly with our existing systems and website. The core must expose a secure WebSocket API for live messaging, catalog synchronisation, and remote-tool protocols so my in-house apps can push or pull data without lag. Front-of-house, I need a portal-grade web stack: server-side rendered pages, a multilingual CMS, and a media pipeline that keeps images and audio optimised across devices. Back-of-house, the platform has to talk to the channels where our customers already are. For this phase I want native connectors for LINE OA, WhatsApp Business, Facebook Messenger, Telegram, Instagram, Google Business, TikTok, and organic Google SEO lead capture. Future channels should bolt on with minimal code changes. Automation is another pillar. Scheduled notifications, task reminders, auto-generated reports, and a visual dashboard must be configurable from the admin UI. Whenever a new lead lands—from the website, an ad campaign, or an SEO form—the system should trigger alerts and log the event for analytics. All customer interactions, intent logs, and performance metrics belong in a structured database ready for agent-level analytics. I also need clear hooks so our internal software and third-party CRMs (Zoho is priority one) can read and write data without workarounds. A user system where all lead or customer and be assign to individual user depend on task, languages, skills. Deliverables • Production-ready, containerised codebase for the AI agent, WebSocket hub, and connectors • SSR web portal with multilingual CMS and media pipeline configured • Admin UI covering automation workflows, notifications, and dashboard widgets • REST/GraphQL docs plus sample scripts for in-house and Zoho integration • Test suite and deployment guide Acceptance criteria 1. A live demo where I can complete an enquiry–to-reservation flow in all four languages. 2. Messages arrive instantly across at least LINE OA, WhatsApp Business, and Telegram during load test. 3. A new website form submission triggers an alert and is visible in the analytics dashboard within 30 seconds. 4. Data syncs bidirectionally with a Zoho sandbox using your provided scripts.
Skills
Fuente original: freelancer