n8n-Powered AI Support Automation
Publicada el 2026-07-29
Descripción de la oferta
I want to turn our customer-service inbox into a fully automated help desk built with n8n. The workflow should connect to our Website, Mobile app and Social media channels, pull incoming queries from each source, and reply via branded email. Core capabilities to wire up: • AI answers to common FAQs, generated in real-time. • Automatic issue-ticket creation whenever the question needs follow-up. • Seamless hand-off to live agents when the AI cannot resolve the matter. The email replies must be clear, polite and reference the original message thread so customers feel they are in a single conversation even if they first wrote to us through chat on the site or a direct message on social media. If escalation happens, the ticket ID has to travel with the conversation so a human agent sees full context inside our existing help-desk view. Deliverables: • n8n workflow file(s) ready to import. • Setup notes explaining required environment variables, API keys and any custom nodes used. • One short Loom or similar walk-through showing the flow in action and how to add new FAQ intents. I will test by sending sample messages from each platform and confirming that: 1. The AI sends an email reply within 60 seconds. 2. Answers match the supplied FAQ sheet. 3. Tickets appear in our help-desk app with full conversation history.
Skills
Fuente original: freelancer