Phone-Based Customer Support
Publicada el 2026-07-18
Descripción de la oferta
I’m looking for a reliable specialist who can take charge of our phone line and give every caller a smooth, professional experience. Your main focus will be to resolve issues quickly so customers end each call feeling heard and helped. What you’ll do • Answer inbound calls during our business hours (we’ll provide a VoIP number). • Listen actively, identify the root of each problem, and deliver clear, concise solutions or next steps on the spot whenever possible. • Log every interaction in our CRM with call notes, follow-up actions, and resolution time. • Escalate only the cases that truly require higher-level intervention. What I’ll supply • A concise knowledge-base and onboarding guide. • Access to the CRM, call script templates, and a support Slack channel for quick questions. Ideal background • Previous phone support experience. • Confident, friendly phone demeanor with fluent spoken English. • Ability to troubleshoot common product questions and think on your feet. Success looks like • High first-call resolution rate. • Consistently positive customer feedback. • Accurate, timely call logs. If you’re ready to become the calm, capable voice our customers trust, I’d love to hear about your experience and current availability.
Skills
Fuente original: freelancer