RabbitMQ Cluster Support Needed
Publicada el 2026-07-22
Descripción de la oferta
Seeking a RabbitMQ SME & Production Support Specialist to support enterprise customers with the day-to-day reliability, troubleshooting, and operational health of their RabbitMQ platforms. This role is focused on hands-on production support — keeping clusters healthy, resolving incidents quickly, and helping customers avoid repeat issues — rather than greenfield architecture or long-term platform strategy. This role is intentionally scoped to accommodate two levels of seniority: Senior Production Support Engineer profile (deep troubleshooting, incident response, tuning), or Support Engineer profile (hands-on operations, monitoring, day-to-day maintenance) Candidates with strength in either profile will be considered. Scope, responsibility, and rate will be aligned accordingly. Provide production support to enterprise RabbitMQ customers across on-prem, VM, cloud, and Kubernetes environments. Troubleshoot and resolve cluster, node, and broker-level issues, including live production incidents Perform performance tuning and optimization, including quorum queues, streams, memory, disk, and networking under load. Participate in incident response, root cause analysis (RCA) creation, and proactive reliability engineering. Monitor platform health using observability tooling (Prometheus, Grafana, Kubernetes, Tanzu integrations) and respond to alerts. Support upgrades (Community and Tanzu RabbitMQ), including version transitions Assist with automation of RabbitMQ operations via Helm, Terraform, and CI/CD pipelines Document recurring issues, fixes, and runbooks to reduce repeat incidents. Escalate and collaborate with architecture-level SMEs on structural or design-level issues Communicate directly with customer engineering teams during active support engagements. Senior Production Support Engineer Profile 7+ years of RabbitMQ experience, with significant time in production support or on-call operations Deep hands-on troubleshooting expertise across RabbitMQ Community (3.12+ / 4.1+) and Tanzu RabbitMQ Strong track record resolving live incidents under time pressure Solid understanding of HA/DR behavior, observability, and upgrade risk Comfortable communicating directly with customer technical stakeholders during incidents OR Support Engineer Profile 3+ years of hands-on RabbitMQ experience in production environments Working knowledge of: Networking, storage, memory management, and Erlang behavior Queue, exchange, consumer, quorum queue, and stream configuration Experience operating RabbitMQ on: Linux, Windows Bare metal, VMs, cloud instances Kubernetes, Docker Demonstrated ability to diagnose and resolve RabbitMQ and platform-level issues Working Kubernetes fundamentals and real-world containerized RabbitMQ experience
Skills
Fuente original: freelancer