Remote Email Support Specialist
Publicada el 2026-07-13
Descripción de la oferta
I need a dependable assistant to own the day-to-day email support experience for my customers. Your core focus will be twofold: promptly answering product or service questions that arrive in our shared inbox and tactfully resolving any complaints that follow. Clear, confident English writing is essential because every interaction happens by email—no phone or live-chat channels for now. You will log each case in our lightweight CRM, keep response time within the agreed window, and flag anything that needs my direct input. Familiarity with standard help-desk tools (Zendesk, Freshdesk, or similar) and a calm, solution-oriented tone will set you up for success. Deliverables: • Inbox monitored during the assigned hours • Accurate, friendly replies sent within the SLA • End-of-day summary highlighting resolved tickets and any open concerns If you have solid email support experience and can start quickly, I’m ready to move forward.
Skills
Fuente original: freelancer