SaaS HubSpot Customer Support Rep Needed
Publicada el 2026-07-25
Descripción de la oferta
We're looking for a reliable Customer Support Representative to join our SaaS team. Your main responsibility will be assisting customers through email and live chat while making sure every inquiry reaches the right department. If you have experience with HubSpot and enjoy helping customers, we'd love to hear from you. What You'll Do Respond to customer questions through email and live chat. Set up and manage HubSpot for our support workflow. Route customer inquiries to the appropriate team when needed. Keep customer records and support tickets organized and up to date. Follow up with customers to make sure their issues are resolved. Work closely with different departments to ensure a smooth support experience. Use AI tools, when appropriate, to help draft clear and professional responses. What We're Looking For Previous experience in email and chat customer support. Good knowledge of HubSpot CRM or Service Hub. Strong written English communication skills. Ability to stay organized and manage multiple conversations at once. A problem-solving mindset and attention to detail. Experience working with a SaaS company is a bonus but not required. Someone who can work independently and respond to customers in a timely manner. If this sounds like a good fit for you, we'd love to see your application. Please include a brief summary of your experience, especially if you've worked with HubSpot or provided customer support for a SaaS business.
Skills
- Customer Support
- HubSpot
- Atención al Cliente
- Gestión del Tiempo
- Inglés
- Comunicación
- Resolución de Problemas
Fuente original: freelancer