Service Desk Specialist

METRO Global Solution Center Szczecin · Polska · Polonia · Presencial · full_time · mid

Publicada el 2026-07-15

Descripción de la oferta

Job Description General duties: 1st level of support for system users in resolving requests Ticket queue management in the Jira system Cooperation with customers within METRO group (it's not a call center) Timely data entry into the system in accordance with the designated SLA level Ongoing monitoring of the ticket queue aimed at reducing the number of open tickets Support in providing access to the system for users Cooperation with colleagues from own and related teams Solving customer issues …

Skills

• Call Center
• Jira
• SLA Management

Fuente original: adzuna:pl