Short Term Accommodation VA Needed
Publicada el 2026-07-15
Descripción de la oferta
Virtual Assistant – Short-Term Rental Property Management I'm looking for a highly organised, proactive Virtual Assistant to support the day-to-day management of a growing portfolio of short-term rental properties across Airbnb, Vrbo and other booking platforms. This is a fast-paced role that requires excellent communication, strong attention to detail, and the ability to make sound decisions independently. Every day is different, so you'll need to be adaptable, calm under pressure and able to think on your feet. ### Key Responsibilities **Guest Communication** * Respond promptly and professionally to guest enquiries. * Manage booking requests and reservations. * Send check-in and check-out instructions. * Resolve guest issues quickly and professionally during their stay. * Deliver exceptional customer service to ensure outstanding guest experiences. **Booking & Calendar Management** * Manage reservations across multiple booking platforms. * Monitor availability and ensure calendars are accurate. * Assist with pricing updates and booking administration. **Cleaning & Maintenance Coordination** * Schedule and coordinate cleaning teams between guest stays. * Liaise with cleaners, maintenance contractors and suppliers. * Ensure properties are guest-ready and issues are resolved promptly. **Administration** * Maintain accurate records and property information. * Prioritise tasks effectively in a busy environment. * Follow systems and continually identify opportunities to improve processes. **Social Media Management** Create and schedule 2–3 engaging social media posts per week. Promote our holiday homes across platforms such as Facebook and Instagram. Repurpose photos, guest reviews and property highlights into compelling content. Maintain a consistent brand voice and visual style. Respond to basic comments and messages where appropriate. Experience with Canva, Meta Business Suite and social media scheduling tools is highly desirable. ### What I'm Looking For * Experience with Airbnb, Vrbo, Booking.com and channel management software (experience with Resly is an advantage, but the ability to learn quickly is essential). * Outstanding written English and customer communication skills. * Highly organised with exceptional attention to detail. * Strong problem-solving skills and the ability to make decisions confidently. * Tech-savvy and comfortable learning new systems. * Able to manage competing priorities and meet deadlines consistently. * Reliable, proactive and able to work independently with minimal supervision. * Available to work during Australian business hours (Brisbane time), with flexibility to respond to urgent guest matters when required. If you're someone who thrives in a dynamic environment, enjoys delivering exceptional customer experiences and takes pride in keeping everything running smoothly, I'd love to hear from you. Please include: * Your relevant short-term rental experience. * The platforms and software you've used. * Your availability (Brisbane/Australian time). * Why you think you'd be a great fit for this role. Im open to fixed monthly rate for right person!
Skills
- Data Entry
- Customer Support
- Virtual Assistant
- Customer Service
- Time Management
- Airbnb
- Channel Account Management
- Combinatorial Problem Solving
- Conflict Resolution
Fuente original: freelancer