US-Accent Telecom Customer Care
Publicada el 2026-07-14
Descripción de la oferta
I’m building a small customer-care desk for a telecommunications service and I need a warm, friendly FEMALE voice that sounds naturally North-American—think clear United States accent, with the flexibility to soften into Canadian when a caller’s location makes that helpful. Your role will be to pick up inbound calls and return the occasional voicemail, resolve everyday service inquiries, and keep the experience smooth from “hello” to “good-bye.” Because our product is telecom, previous experience talking customers through network, SIM, or billing questions will let you succeed from day one. We work entirely online, so you’ll log each interaction in our CRM, jump on VoIP through your own reliable headset and broadband connection, and escalate only the issues that truly need a technician. Most shifts run four to six hours, and I schedule a week in advance to fit mutual availability. Deliverables I review at the end of each shift: • Clean call log inside the CRM with concise notes • Resolution status for every ticket opened • Brief voice recording (30 sec) so I can coach tone and pacing if needed If your English is flawless, your accent is unmistakably U.S., and telecommunications terminology feels second nature, I’d love to hear a short sample and discuss your first week on the line.
Skills
Fuente original: freelancer