Voice-Enabled Phone Assistant complete system & Chatbot
Publicada el 2026-07-28
Descripción de la oferta
I’m ready to deploy an AI-driven phone assistance system for every company alongside a text-based chatbot that can handle everyday questions. For the phone channel, the solution must: • Capture and understand speech accurately (real-time voice recognition). • Reply in natural-sounding, automated responses. • Transfer callers to the right human extension when needed through smart call routing. For the web/app channel, I need a chatbot that focuses on general inquiries—nothing sales-heavy—so the conversation flows naturally, provides quick answers, and knows when to escalate to a live agent. Please outline the framework or APIs you’d use (Twilio, Dialogflow, Azure Speech, etc.), the hand-off logic between AI and human agents, and an estimated timeframe to reach a functional MVP. Acceptance will be based on a demo where I can place a test call, trigger a routing scenario, and chat through the bot with typical user questions.
Skills
Fuente original: freelancer