Website Live Chat Support Bot
Publicada el 2026-07-18
Descripción de la oferta
I’m ready to add a real-time customer-service chatbot to my website and need an experienced developer to build and integrate it seamlessly. The bot’s primary task is to handle live chat sessions—greeting visitors, gathering basic details, responding in natural language, and handing the conversation off to a human agent whenever it reaches predefined escalation triggers. Here’s what I need done: • Design and develop a customer-service chatbot that feels conversational, not scripted. • Embed it into my existing site without affecting load times or current UX. • Create an intuitive back-end panel (or connect to the live-chat tool you prefer) so my support team can monitor, take over chats, view transcripts, and adjust responses. • Configure routing rules, operating hours, and agent notifications. • Provide clear hand-off logic so customers never feel “stuck with a bot.” • Supply concise documentation covering installation, customization, and day-to-day use. I’m open to the NLP stack you’re most comfortable with—Dialogflow, Rasa, Microsoft Bot Framework, or another robust solution—as long as it integrates smoothly with the website and scales as traffic grows. Down the road I may expand its scope to FAQ replies or order/refund processing, so structuring the codebase for future add-ons is a plus. If you’ve launched similar website chatbots and can showcase proven results, let’s talk.
Skills
Fuente original: freelancer