WhatsApp Customer Chat Support
Publicada el 2026-08-01
Descripción de la oferta
I need a quick, reliable pair of hands to take over my WhatsApp inbox for one full day. The sole goal is to answer incoming customer questions promptly so no query sits unanswered for long. Here’s what the day will look like: new messages arrive, you read the customer’s question, check the simple FAQ I provide, and send a clear, friendly reply. When the question is outside the FAQ, you tag me and I’ll step in—no guessing required. I will share temporary access to the dedicated WhatsApp Business account (via WhatsApp Web) and a concise response guide before we start. Communication between us can stay on WhatsApp or Google Sheets for quick coordination. Payment is a flat 100 000 IDR for the single-day shift. Deliverables (acceptance criteria) • All chats received between the agreed start and end time get an initial response within 5 minutes. • Answers follow the wording or intent in the response guide; any out-of-scope question is escalated to me. • A brief log (time, customer name, topic) is left in the Google Sheet so I can review the interactions afterward. If you are comfortable covering a full day, typing fast, and keeping a friendly tone, let’s lock in the date and get started.
Skills
Fuente original: freelancer