WhatsApp & Marketplace Chat Support
Publicada el 2026-07-14
Descripción de la oferta
I run a fast-moving ecommerce store and need a dependable Chat Admin to keep our conversations flowing smoothly. Your screen will stay open on both our WhatsApp Business dashboard and the built-in chat of our two main Indonesian marketplaces. Whenever a customer pops in with a question about a product or wants an update on an existing order, you jump in within minutes with a clear, professional reply written in Bahasa Indonesia (light English is a bonus for the occasional overseas query). You’ll be expected to: • stay online during the agreed hours and maintain an average first-response time of five minutes or less, • answer product-detail and order-status questions accurately, guiding customers to the right variant, price, or tracking link, • keep the tone consistently professional—friendly enough to feel human, never casual or slang-heavy, • note common issues and flag anything that needs escalation (for example, complex shipping disputes) so I can step in quickly, • finish each shift with a brief log summarising resolved chats and any open tickets that still need follow-up. Fluent Indonesian, solid written grammar, and a stable internet connection are must-haves; marketplace or WhatsApp chat experience is strongly preferred. If you can match the pace and quality I’m after, let’s talk so you can start as early as next week.
Skills
Fuente original: freelancer