Zendesk Second Brand Setup
Publicada el 2026-07-26
Descripción de la oferta
I have already created a second brand inside our Zendesk instance, but the support channels still need to be fully configured so the brand can operate on its own. I would like you to jump in through the Admin Center, finish wiring everything together, test it, and leave clear notes so my team can take over. Scope of work • Email support – connect the brand-specific mailbox, verify SPF/DKIM if needed, build the forwarding rule, and confirm tickets arrive with the correct branding. • Live chat – create a dedicated widget for the brand, match its colors to the existing style guide, add it to our test site, and confirm chats land in the right group. • Social media integration – hook up the brand’s Facebook page, Instagram account, and X (Twitter) handle so public messages and DMs flow into Zendesk as tickets. Make sure authorisations and permissions are correctly scoped. Deliverables 1. Fully functioning email, chat, and social channels for the second brand. 2. Written hand-off document (or Loom walkthrough) outlining what was configured and how to adjust settings later. 3. Successful test tickets for each channel demonstrating correct routing and branding. Experience with Zendesk Admin Center, channel integrations, and DNS/email verification is essential. If you can start quickly, please let me know your timeframe and any access details you will require.
Skills
Fuente original: freelancer